Refund Policy

1. Scope

If you need to refund one of your subscribers, do that in Stripe. Cancelbox will show the resulting subscription state after webhooks land. This page is only about money you pay Cancelbox.

2. Cancelling your Cancelbox plan

You can manage or cancel Cancelbox billing from /app/billing via Stripe Checkout or the customer portal we open for you. Access continues through the end of the paid period unless we terminate for cause. We do not use dark patterns on our own cancel path.

3. Refunds

• Monthly plans: if you cancel within 14 days of first purchase and have not exceeded a reasonable evaluation (we look at live cancellation volume, not curiosity), we will refund the first charge on request.
• Annual plans: unused months after month two are not refunded automatically. Contact billing if the product was unavailable or we billed in error.
• Duplicate charges and billing errors are refunded in full once confirmed.
• We do not refund fees because a particular subscriber did not accept a route. Retention outcomes are not a warranty.

Email hello@cancelbox.co with the workspace name and Stripe receipt.

4. Taxes and chargebacks

Displayed prices may exclude taxes Stripe collects. Chargebacks on Cancelbox invoices may pause the workspace until they are resolved.